Customers at BigBank can access their accounts either at a branch or by online banking via the bank’s website.
The bank also offers financial advice for customers and uses an expert system to help customers with their financial planning.

Describe in detail the use of five components of an expert system for financial planning.[5]

Describe two benefits to the bank of using an expert system. [2]

Describe two drawbacks to the bank of using an expert system. [2]